Check the reviews for one of our staff pick businesses. Thompson and Morgan is a good place to work a little clicky within the warehouses as a lot are from the same family or have worked together for many years. | Read 121-140 Reviews out of 5,972 First they promised to dispatch the plant over 1 month after, but on the 30 of April I got an email from them that they were only going to dispatch the plant on the 17th of May. Will never use this company again, so disappointed. To my eye they looked as if they had been forced as they had arrived a month early than the despatch date given. Read employee reviews and ratings on Glassdoor to decide if Thompson & Morgan is … Planted indoors in a propagator, according to instructions, now playing catch up with new seeds. 88. Appalling service. Do you agree with Thompson & Morgan's TrustScore? I also bought a pack of 3 Blueberries. The petunias arrived looking quite sick & I think two look like they will not survive. Read Guest's review of the Thompson & Morgan www.thompson-morgan.com, 86 of 266 Thompson & Morgan www.thompson-morgan.com reviews, & compare with other Online Home & Garden DIY Stores at Review Centre Average Delivery Time . Sick and tired of being misled by T&M and having to contact customer service, I have decided not to make use of the rest of my membership. Tried to revive them to no avail. How do I return something to Thompson & Morgan? Poor quality immature plug plantsI placed an order for ten plug plants of osteospermum Purple Sun on 3rd April and given a despatch date of the 31st May. I have only ever experienced positive outcomes. 1.7 All Stores; Categories; Login; Register; Thompson & Morgan Reviews. For information on older orders email ccare@thompson-morgan.com. Go to your local garden centre. I do apologise that this is the case Michael. Eventually they replied with a condescending email about dates agreed at time of purchase (even though they delayed twice) not happy and will not use them again. Affiliate Program Product Reviews Delivery Quick Shop Gender Pay Gap Modern Slavery Act | Read 201-220 Reviews out of 342 Later that evening we had a message from Hermes to, say that the package was too large and would be delivered in the next 48 hours... Now Thursday PM, no package!! Thompson and Morgan was established in 1855 and have been providing our green fingered friends with the very best in gardening essentials for almost centuries. Best mail order firm I order from by far. This is a shame that this has happened Tina. Thompson & Morgan seasonal sales Thompson & Morgan have a big sale in the spring which offers discounts on plenty of glorious plants, seeds and garden accessories. The bag holding the mushroom compost was secure, too early to state results. One plant was missing, lots of the leaves were yellow, some plants were barely beyond sprouting and have now died. Having received my salvia which was in a 2 litre pot I discovered that the root system was obviously for a plant from a much smaller pot which had just been repotted and had a lot of compost surrounding it. Reviews and experiences from TopCashback members who have shopped with Thompson and Morgan. 72 plug plants. Recently I had a minor issue with a couple of bare root plants and the whole order was replaced immediately and without fuss. March came and went, no delivery. It would appear that a small plant with a small root ball had just been stuck in a larger pot. https://www.thompson-morgan.com/p/heuchera-mosaic/p90815TM. All Stores Categories Login Register. Not good enough so requested a refund. Simply enter your order number and email address and click the 'Find Order' button. Emailed again to ask for contact details, again waited 4-5 days for contact details. - Read reviews for some of our best stores. I have ordered a multitude of plants and have this week ordered 2 cold frames. How do I get a refund from Thompson & Morgan? Our email inbox is rather full at present so unfortunately it is taking longer to receive a considered response. Is Thompson & Morgan open on the weekends? My dispute with Thompson and Morgan Limited (Full order quantity not delivered, most plants now dead, no response to my emails for a full refund under their guarantee) was ignored by their customer services team from 20th April until I involved Resolver on Friday 8th May. For that price I wish I’d gone to my local garden centre where I can buy a plant 4x the size. I could have bought the same size for £8. Not had it yet though! I rang to complain and explained that, for £20, I was expecting a much more substantial plant and I was not satisfied with it. Find out what genuine customers have said about thompson-morgan.com/. How many stars would you give Thompson & Morgan Customer Care Team? See what 3,515 other customers have said about thompson-morgan.com and share your own shopping experiences. A free inside look at company reviews and salaries posted anonymously by employees. If they had just been honest to begin with I would have gone elsewhere and had some good sized plants by now. By taking notice when customer reports no delivery, instead of fobbing them off for weeks, and only then taking notice! It's all the wasted time which I can't abide. Your experience matters. All others healthy & a good size. I ordered in Nov 2020 with a delivery date “early March” this date came and gone so I emailed them “all of a sudden they changed the delivery date to April 14th” this date also came and gone. I am not happy with my purchase and would like a refund or the plants to be replaced.Mary. I am sorry that this has been your experience Emma. After contacting them they said delivery put back till April. Brilliant service ,quality of sweet pea plants was very good and the way they was packaged is clever . !My plants are now long overdue and I am bombarded every day with offers which I consider to be nuisance email. However when checking my order online “Mays date did not show”. Kind regards Jo. Really disappointing. They were very immature and unacceptable quality. Was told to contact Suttons but not given any contact details. In March I bought a gooseberry plant and spent almost £22 on it. Very poor quality products. I am sorry to hear that this has been your experience. A free inside look at company reviews and salaries posted anonymously by employees. 4,000 reviews. Would never use this company and wish I had read the previous reviews before ordering. What an utter rip off. What's happened to the old T&M quality? Plants found in: 'Nurseryman's Choice' Summer Plants, Everlasting Perennial Collection 20 Plants, Nurserymans Choice Large Plants 1 litre,.. | Read 341-360 Reviews out of 372 Will not be buying from this firm ever again. I am sorry you are yet to receive your gooseberry. Over A Month . The fruit trees arrived in good condition, well wrapped and with clear planting and aftercare instructions.. Plants arrived safely and have been planted.Little movement to date so hard to rate fully, Very good quality items and fast delivery. Arrived safely, and things are looking good. If I could give no stars I would,ordered 24 plug nicotiana plants dispatched weds received Friday and all but 2 dead, dreadful company never use them again. Thank you for taking the time to leave us your review Neil. Thompson and Morgan Reviews. I am sorry to hear that this has been your experience Kathryn. An independent, uncensored* group discussing the recent customer troubles at Thompson & Morgan. As many other people are currently posting poor reviews of this company, their service is absolutely dreadful. I opted for the latter which I have now received. Should be upfront about delays. Join the 372 people who’ve already contributed. This is my experience. I have placed 2 orders with T&M. Such an old and trusted name.I complained about a potbound plant, which came out of the pot in a single pot shaped block.They said all plug plants look like that.When I explained that it wasn't a plug plant, but a plant in a 9" pot, they apologised for the error, but said that nevertheless it was still OK.On the positive side, it arrived quickly and very well packed. Thompson & Morgan Reviews. I have ordered plants and shrubs and am unable to track them through their my orders page, it just doesn't load. First order took 24 hours to track, second order took just 2 hours. Thompson-Morgan Reviews 1.37 Rating 452 Reviews 8 % of reviewers recommend Thompson-Morgan Company Reviews Product Reviews Questions Metrics Info Merchant Metrics Shipping & Delivery Delivery Methods . Can't comment on quality as will have to wait until next year to see if the bulbs take and flower. They arrived quickly. These are the smallest geranium plug plants I have ever seen & will take many weeks before they are ready to plant outside. Hermes messaged to say they would be delivered on Wednesday between 3 and 5 pm. 88. Real reviews from real people. Your experience matters. The airy, delicate blooms of Heuchera 'Mosaic' will attract bees and also make pretty cut flowers for a summer posy. I requested a refund but so far no response. I phoned and emailed "Customer Care" and the poor plant eventually arrived. I am delighted with my fruit trees and they were a fabulous price for the size of them. Over the past few weeks I have received their apologies that I was not happy, an assurance that "it looks healthy" and will "grow" and finally, after several emails, an offer of a £5 voucher! Your experience matters. It was dry as a bone, out of its pot, up side down in an over large box with no extra packaging to hold it in place, shoots and leaves broken off and a great deal of loose soil in the box. Mounds of vibrant foliage will fill your garden with splashes of colour. Not sure that this fulfils their guarantee which suggests that a replacement or refund is offered if the customer is not satisfied. Office staff can be a little standoffish towards grubby warehouse people but not entirely rude. Further to my review about my disappointing batch of plug Busy Lizzies, I wish to compliment the Thompson and Morgan Customer Care Team for the prompt and sympathetic response: i received apologetic e mails with a choice of a replacement or refund. Do you agree with Thompson & Morgan’s star rating? Join the 5,932 people who’ve already contributed. Thompson & Morgan Amazon Store. 4 Thompson & Morgan reviews. Local garden centers sometimes lack in variety of their plants, as such one may not find the cherry trees or maples he or she is in quest of, with the resultant effects of making it difficult for them to make orders.Even some flowers are hard to find in the neighborhood. Yes I would was a good service and well packaged and kept me informed. I appreciate that this is disappointing. We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads, including interest-based ads. Still waiting for an order placed 22nd March and now advised it won’t be available till 14th May. Plant quality is very poor and packaging is awful. The "100% customer satisfaction guarantee" is a joke. plants came in good time and in excellent condition, very good service Thompson and Morgan always have a good selection of plants to choose from. Terrible service and terrible plant! How many stars would you give Thompson & Morgan? Thompson & Morgan is rated 4.0 based on 3,515 Reviews | 4.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Vouchers Vouchers. I am sorry that this has been your experience Shaona. Plug plants sent were looking sickly, even the ones I thought were better didn’t survive. How quickly does Thompson & Morgan respond to customer queries? © 2021 Trustpilot, Inc. All rights reserved. Kind regards Jo. Wow £17 for an Azalea that came in the pot the size you usually find herbs in. Top Marks for Customer Care provided.My first lot of plants got lost in transit -rang customer services and spoke to a very nice lady ,so helpful & professional. The plants arrived in very poor condition, very dry with yellow leaves and leggy. Check out its Trustpilot page which lists a host of very … My recent order for my son's birthday was completely messed up in every way. Join the 5,775 people who’ve already contributed. Received 30th April-over 35 days delay!!! Maybe the packaging needs to be more substantial to survive the postal system. After five attempts to unsubscribe from their regular spam mail they have increased the amount to two a day! Thompson & Morgan’s commercial director, Chris Wright, blamed (as last time) an upgrade to its computer system which led to “a number of teething problems”. I am sure they will all do very well Chris, but do let us know if you have any concerns; we are happy to help. I sorry to learn of your disappointment Lesley. Tired of waiting for weeks, I emailed to say cancel & refund me, and I’m told they can’t because it’s just been despatched (doubt if I stayed quiet this would have been the case). What a glowing review! Reviews Thompson & Morgan. Join the 347 people who’ve already contributed. Our reviews are aggregated from multiple sources to give you the best overview about thompson-morgan.com. Seeds were not sent in the promised 24 hours.Of a pack of 4 bare root lupins, 5 arrived and only 1 is so far surviving. Only orders after October 2018 can be viewed. Thompson & Morgan Customer Care Team Reviews 5,792 • Poor The three grafted tomato plants looked a little sorry for themselves when I removed them from the packaging, but they had been well watered and within 4 or 5 days looked extremely healthy. I had the choice of refund,replacement or choosing different plants -I chose replacement knowing there may be delay before my plugs were ready to be sent out. My money was taken immediately. Join the 5,972 people who’ve already contributed. 4 reviews for Thompson & Morgan, 4.5 stars: 'I have ordered from Thompson & Morgan for years-always best prices and quality of plants is excellent-on the very rare occasion anything is not perfect-give them a call/email and they are very fair in resolving the issue by sending replacements straight away-without any argument or quibble. Drawn in by the promise of ‘despatch within 72 hours’, I found that soon after ordering (and this has happened on all the orders I placed this year) the despatch date suddenly shifts to weeks later. The plant which was to be a present, is also useless. The reason I gave 3 stars was because of the way the plants were sent out through Royal Mail this Merchant takes too long to deliver the plants, therefore they arrive in a poorer condition than they were sent out in. All plants yellow and a lot dead. *** IMPORTANT: We are not T&M customer services and cannot resolve issues for … Terrible service and unsatisfactory plant. Delivery times are misleading as are notifications of despatch. When they arrived 1 was leggy, 1 was small and the other was tiny, more like a plug. What are the opening times for Thompson & Morgan? This site proves that’s not correct. In December I bought 2 Black Butte Blackberry plants for delivery in March. Thompson & Morgan Customer Care Team Reviews 5,396 • Bad . Advised of delivery, took 6 days to arrive by Royal Mail. Speedy service and a great team of experienced advisors. Voice your opinion today and hear what 61 customers have already said. Glassdoor has 5 Thompson & Morgan reviews submitted anonymously by Thompson & Morgan employees. Maybe you could get the carrier to make sure the plants are not posted through the door!!). April came and went and after chasing them again they said delivery towards the end of May. M J Woodhams.' They claim to have 100% customer satisfaction on their website. How many stars would you give Thompson & Morgan? Requested the order to be canceled and money refunded. At least you can see what you are paying for and it's probably cheaper and more healthy. After a phone call, The rest of the order was promised for the end of the week, A message was received to say they had been despatched on Monday. Review this merchant. Of the bare roof phlox covered by 2 orders only about half seem to have survived despite following all planting instructions. Voice your opinion today and hear what 5775 customers have already said. The quality of the plants is poor and the price is not justified. I appreciate that this is disappointing but we would rather send items later than originally anticipated than compromise standards. Excellent root stock, which are already pushing proud heads up. . I won't be shopping again with them. On two occasions now products have become unavailable and there are significant delays in receiving others. Join the 342 people who’ve already contributed. Only the latest review will count in the company's TrustScore. | Read 41-60 Reviews out of 61. Contacted Suttons, said the item is not in stock, despite saying it was in stock on the website, the item won't be available until mid-May. We read and act upon each and every review, improving on our product and service. Ordered on the T&M Website, item didn't show on the invoice, emailed, waited 6 days for a reply to be told it sold by Suttons??? This was revised several times once the order was made and turned out to be over 3 weeks for part of the order. I emailed again with no reply. I am writing to suggest you look into Thompson & Morgan, the mail order gardening firm. 4 Thompson & Morgan reviews in Ipswich, UK. Thank you for your review Suzanne. Thank you very much. Unless you want to be inundated with rubbish avoid buying from these people. Pleased to be of service. Thompson and Morgan (US) has 203 reviews (86 negative, 79 positive and 38 neutral) at the Garden Watchdog. These plants were actually posted on 24th April and I received them today on 30th April a month earlier than the despatch date originally given. How many stars would you give Thompson & Morgan Customer Care Team? Ordered 72 'Plug' plants but they were tiny, not the plug plant size you would get in the garden centre. . How many stars would you give Thompson & Morgan Customer Care Team? I am sorry to hear of your recent experiences Steven. Never buying from here a again and strongly suggest no-one else does. “ I used Thompson & Morgan during lockdown and have always found their plants to be top quality, packages well and delivered within a reasonable time taking into consideration what plant i had … At Thompson & Morgan, we're proud of our customer feedback and believe in being totally transparent. I will not be placing any more. Thomson and Morgan. | Read 3,881-3,900 Reviews out of 5,775. I followed this complaint up with photos of the plant to confirm what I was saying. Nothing is too much even when you have a concern it is dealt with swiftly and they do what they say they will. The most untrustworthy company I ever dealt with. Very pleased to receive them today much sooner than expected.Sad that some of the plants were squashed -but I have potted them on and hopefully they will recover. … Ordered my fruit canes and strawberry plants mid-March, and was told they’d be despatched the next day. All received the same care according to instructions and were potted up in the same compost.I wasted a lot of time trying to locate a Buddliea Flower Power - 16.99 - which T&M emailed had been despatched but Whistl and Hermes had not received for delivery. Thompson & Morgan Customers Care is second to none. Reviews; About Thompson and Morgan. Track your order - whether placed via post, telephone or our website. Ok my issue. Check out what 61 people have written so far, and share your own experience. I don't want to spend more money with them so their £5 voucher is useless to me. I am sure they will all do very well, but do let us know if you have any concerns; we are happy to help. It is now in intensive care.Other plant suppliers offer far better quality plants and take a great deal more care in packaging, despatch and communication with customers.I am still awaiting, with trepidation, part of my original order, due this month - so I am told.I cannot recommend T&M: a bad experience all round. If you are buying seed buy from a different company,Bought tomato, cucumber and courgette seeds last year, either didnt germinate or died soon after.This year bought different variety of tomato and scarlet emperor runner beans, tomato didn't even germinate, out of 2 packs of runner beans 6 seedlings. I called them and they suddenly said “oh we will post them army May” well they arrived in the 30th April. I am extremely surprised to read such negative reviews for Thompson and Morgan. There weak and need a lot of feed,Plus - I’ve unsubscribed several times yet they still send emails!! Please Note: Orders can take up to 24 hours to show after they are placed. Won't be buying again. On March 22, 2021, order no W11401164, I bought and paid for 1x24 delphinium plants, promised delivery within 24 hours. Products - most will die within a few weeks. Disgraceful. | Read 241-260 Reviews out of 347 We seem to pay a premium to shop here and I can't understand why. Excellent quality plants well packaged and reliable next day delivery, The service is okay but on website states you have your plants within days and when you check your order status the dates are weeks ahead, arrived well packaged and plants good quality. Only 2 of the 4 trees ordered arrived. Won't be back. Your experience matters. Other online companies provided me with better & timely service. Items ordered came at the expected time. When placing the order the website said despatch would be in 48 hours, which was part of our reason for choosing T&M. Using Feefo for a totally transparent review process, with glowing reviews on Google and elsewhere, our aim is to paint a true picture of Thompson & Morgan - dedicated and honest, delivering the best product possible. Read Rosanna's experience of Thompson & Morgan, and other reviews on A Spokesman Said. Do you agree with Thompson & Morgan Customer Care Team's TrustScore? During transportation a lot of the plugs got damaged, they were posted through the letter box) but I decided that I would plant them all the same, unfortunately they have not survived and I am very disappointed as all the other plants I have purchased from Thompson & Morgan are thriving. Thank you !! Your experience matters. Your experience matters. An email to customer service came back saying they will reply within 72 hours !! How many stars would you give Thompson & Morgan? Unfotunately when dealing with live products, it can sometimes be that dispatches are delay if the crop is not ready or has failed. After using T & M for many years, I will not be doing so again. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place. First order moved to "confirmed" … I recently received through the post the Perennial Collection of 36 plugs. Nearly 2 weeks now and still no refund. Courier, Postal Service . Very disappointing. Very Poor Service I have ordered from Thompson & Morgan and its Rainbow Flowers business for nearly 20 years but never again after all.the years of being a customer three times this year I have been overcharged on my order and each time the same excuse its a fault with the website. I immediately placed the plants in a tray of water to see if I could revive them, but they are not fit to plant on.